Cookie Policy

Cookie Policy

A short, honest list of what we actually use — no bundled analytics or advertising trackers you didn't know about.

Last updated: July 19, 2026

MentalSynch does not currently use Google Analytics, advertising pixels, or third-party marketing trackers. We use one cookie to keep you signed in, and a couple of small browser-local preferences. If that ever changes, we'll update this page and ask for your consent first.

Manage Your Preferences

Essential cookies can't be turned off — without them, you can't stay logged in. Everything else is optional.

Essential Cookies

Required for login and basic site security — MentalSynch doesn't function without these.

Required

Personalization (local storage)

Small preferences saved in your browser to make the dashboard work the way you left it.

Essential Cookies

Required for login and basic site security — MentalSynch doesn't function without these.

Required

Duration: Session / 7 days

What it's for:

  • Keeping you signed in between visits
  • Protecting against cross-site request forgery (CSRF) attacks
  • Remembering your cookie preference so we don't ask every visit

Specifically:

mentalsynch.session_token

Keeps you signed in

Duration: 7 days

cookie-consent

Remembers your cookie choice (stored in your browser's local storage, not a cookie)

Duration: Until cleared

Personalization (local storage)

Small preferences saved in your browser to make the dashboard work the way you left it.

Optional

Duration: Until cleared

What it's for:

  • Remembering whether your dashboard sidebar is collapsed or expanded
  • Local, on-device only — not sent to any third party

Specifically:

sidebar-collapsed

Dashboard layout preference

Duration: Until cleared

Browser Settings

You can also control cookies directly through your browser:

  • Chrome: Settings → Privacy & Security → Cookies
  • Firefox: Options → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies
  • Edge: Settings → Privacy → Cookies

If You Clear Cookies

Here's what actually happens — no exaggeration:

  • You'll be signed out and need to log in again
  • Dashboard layout preferences will reset to default
  • Everything else about the platform will keep working normally

Third-Party Services We Use

These providers may set their own cookies or store data as part of doing their job for us — payments, video, and email delivery. They don't get access to your MentalSynch account beyond what's needed for that function.

Paystack

Processes card and mobile money payments for sessions and subscriptions.

Privacy Policy

Daily.co

Powers our video therapy sessions.

Privacy Policy

Resend

Delivers account and notification emails.

Privacy Policy

Cloudinary

Hosts images used on the platform.

Privacy Policy

Policy Updates

If we start using additional cookies — for analytics or advertising, for example — we'll update this page and ask for your consent before those cookies are set, not after.

Contact Us

Questions about our cookie practices?

  • mentalsynch@gmail.com
  • +254 706 848263
  • Riverside Drive, Nairobi, Kenya